Zain Privacy Policy

Our Privacy Undertaking:

This privacy policy "Privacy Policy" describes what type of the personal information we collect from you and how we may use this information. Please read it in conjunction with the legal terms and conditions on Zain web and WAP sites and any other terms related to other products or services.

Your Personal Information

Personal information is any data that identifies you in person. This information should be true, complete updated and accurate at all times and you hereby agree to update your information and your profile regularly.

If, at any time, you wish to update or amend the personal information you have submitted on the site, you can do so online by visiting the "My Profile" section or by contacting our call centre where we will assist you in doing so.

Personally identifiable information collected by us shall be dealt with in strict confidentiality. We collect personally identifiable information from you when you become a Zain customer, when you visit or register at the Zain Portals (WEB, WAP and/or when you enrol in any other service or product that we introduce), when you purchase from any of our shops or through our dealers and sub-dealers, when you enter any promotions or competitions on our portals or through our Rassel channels, IVR..., when we call you, or otherwise. We collect your personal information because we want to serve you customised offers and to enhance your user experience with us.

The type of personal information we may collect could include, for example, your name and postal address, date of birth, gender, telephone and fax numbers, email address and more.

In summary, we may use your personal information to:

Evaluate and develop online and offline new products and services and notify you of the roll-out of new features, products, services and special offers.
Process the transactions you enter into with us or others through our portal. We might disclose personal information to a third party to the transaction, but only to process your transaction.
Inform you of any products and services offered by other companies that we think may be of interest to you, provided that you choose to opt in to receive this information from them.
Collect payments from you.
Verify that you are an authorised user if you contact us, call our helpdesk or call centre.
Inform you of any service related changes affecting your use of our site or any of our services.
Provide personalised services that meet your needs on our portal. We may collect personal information about your usage of the services and your navigational habits.
Communicate with you to gather research information that will assist us in conducting market analysis. This is intended to enhance and improve our services to you and to better market our products and services.

Deals with Third Parties

We enter into agreements and business relations with other companies and trusted third parties (“Third Parties”). These companies can be content providers, solutions providers, business partners or otherwise. We team up with them to offer you different services and solutions.

Accordingly, we use your personal information to operate the sites and services that we offer, and to inform you of new features, services, and products available to you. The use of information will remain under our control and monitored by us at all times.

As well, you might opt-in to receive information from these companies and we may sometimes disclose your personal information to those companies provided that they are under the legal undertaking to use your personal information within the scope permitted herein. Should you decide that you no longer wish to receive information from a particular company, you should contact that company directly.

In case you decide to disclose your personal information to another company, our privacy policy will no longer apply and the third party’s privacy policy shall be applicable.

We may disclose your personal information such as your name, account and mobile phone in the event that we undergo re-organization or are sold to a third party.

We may disclose personal information if required to do so by law or in the good-faith intention that such action is necessary to (a) conform to the edicts of the law or comply with legal process served on us or our affiliates; (b) protect and defend our rights or property or those of our subscribers, and (c) act as immediately necessary in order to protect the personal safety of our subscribers or the public.

We may disclose your information to other companies who are the legal owners of Zain, including their respective partners, agents and sub contractors, for any of the above purposes.

If you are a registered user, any messages you send to an email address, including whether from your phone or from the portal, might include any or all of: Your registered site First name, Last name, Username (email address), Chat nickname, your phone number and more.

You acknowledge that by providing your information and data to us, you consent to the processing of your data in accordance with this Privacy Policy.

Communicating With You

We will be communicating with you and contacting you in several manners, whether by email, SMS, MMS, direct calls or otherwise.


Cookies are pieces of information placed by some websites on your computer. It identifies your computer whenever you visit that web site, in order to provide you with enhanced online experiences. Zain may create cookies when you visit our sites.

Cookies may be used to help you in the following ways:
to identify your personalised settings, and offer you customised information
to control serving banner advertising or announcements on the site;
to run statistics and generate records of how many times you do specific things on the site,
to track where you have come from if you were referred to our website;
and to make our email offers more relevant to you by taking into account your response to previous email offers.

Our cookies will not be used to analyse your visits to other sites.

Information Security

Communication and messaging over the Internet is not secure unless it is encrypted, for example chatting, emails/webmails, messaging and more. Your communications may route through a number of countries and cyber locations before reaching its destination and this is the nature of the Internet. Zain shall not be responsible for any unauthorised access or loss of personal information that is beyond our control.

Legal Disclaimer and Limitations of Liability

As mentioned in our Legal Terms and Conditions:

The Service is supplied to you on an "as is" and "as available" basis. We make no warranties, express or implied, with respect to the Service and/or the Content whatsoever (including without limitation regarding their quality, merchantability, fitness for a particular purpose, suitability, reliability, timeliness, accuracy, completeness, security or that they are free from errors) unless specifically set out in these Terms or any other applicable terms.
We use our reasonable endeavors to ensure that the information within the Service is accurate at the time of its inclusion, but your access to the Service and any action you carry out on the basis of data or information you obtain from or via the Service (including any transaction you make with a third party for the supply of goods or services to you) is carried out entirely at your own risk and we accept no liability for any losses that you may suffer as a result. The inclusion of links on the Service to third party sites not controlled by us does not imply any endorsement by us of such sites. The Service is provided to you through a variety of systems (including telecommunications) and we are unable to guarantee error-free use or transmission of, or access to, any part of the Service.

Accordingly, we shall not be liable for any costs, expenses, loss of use, profits or data or any indirect, special or consequential damages or losses, whether such losses or damages arise in contract, negligence or tort, including without limitation to the foregoing any losses in relation to:
your use of, reliance upon or inability to use our Service and/or Content;
the deletion with or without notice or cause of any of your data or information stored on the Service;
any loss of your data or material resulting from delays, non-deliveries, missed deliveries, service interruptions or a failure, suspension or withdrawal of all or part of the Service at any time;
or the removal from the Service of any material sent or posted by you on or via the Service and/or the blocking or suspension of your access to the Service or any part of it in accordance with these Terms.

If you are dissatisfied with any part of the Service or with any of these Terms, your sole and exclusive remedy is to discontinue using this Service.

Third Party Sites

This privacy policy does not apply to third party sites that you may access from our site. You should therefore read their privacy policy fully before you use their services.

Changes to Privacy Policy

Zain reserves the right to amend or modify this Privacy Policy at any time and in response to changes in applicable data protection and privacy legislation.

Contact Us Immediately

If you have any questions about the handling or protection of your personal information, please contact us.

DATE REVISED: 08/09/2007